Welcome to the POBA Shop FAQs. As on the main POBA site, we intend our Shop FAQs to be simple, informative, and easy to use. Below you will find a list of the most frequently asked questions about the POBA Shop. If you have a question not covered by these FAQs, please email us with your question at firstname.lastname@example.org. Thank you!
What’s in the POBA Shop?
POBA’s mission is to keep creative legacies alive. As a not-for-profit, we bring the works of artists displayed on POBA to you through original works of art and through archival prints of reproduced original works.
- What is an Original work?
- On POBA, an original work is a work actually created by the artist during his lifetime. This includes the finished or published work as well as artist-created versions, both before and after the finished work has been made. Originals typically have the highest historical and financial value for artistic works.
- What is an Archival Pigment Print?
- There are many ways to make reproductions of original works on paper. Quality, longevity and value vary greatly according to the technique and materials used. For our prints, POBA uses only the best methods and materials available to produce near-perfect recreations of original works. We use a method called “archival pigment prints” that prints using a hot press method with deep and fine color saturation onto Arches 100% cotton rag paper at 340 gsm. Such a print has veritable color, visible texture, and museum quality display properties that make POBA prints an outstanding tribute to the artist’s work and the buyer’s tastes.
- What is a Limited Edition?
- A limited edition is a version, usually of an etching, lithograph, photograph, demo or proof, that is limited to a fixed, small number issued. Some limited editions were made by the artist during her lifetime and are numbered and signed by the artist. POBA considers these artist-created editions as original limited editions. Some limited editions are made by heirs, estates and galleries after the artist has died and are numbered, authenticated and signed by the estate representative. POBA produces these only as archival pigment prints. Once that edition number is distributed, the limited edition is closed and may not be re-issued. High quality limited editions such as those issued by POBA retain good value relative to originals. The pre-established and exclusive nature of the limited edition effectively raises its value and, therefore, its price.
- How do I decide which is best for me?
- Whether you want an original or an archival print is up to you! But not all POBA works are available as both an original and an archival print in the POBA shop, so if a particular work interests you, the availability may determine your choice. Usually, original works are both an expression of aesthetic taste and a statement of artistic value. Archival prints are an expression of artistic preferences at a more affordable but still valuable level. All works on POBA are meant to be affordable while meeting high standards of artistic expression.
Navigating the POBA Shop
- Where do I start?
- The POBA Shop is easy to use. First, decide whether you want to look at Originals or Archival Prints available through the Shop. You can see all Originals in the Shop by clicking the “Originals” button. Likewise, you can see all Archival Prints by clicking that button. To narrow your search, you can also sort within these categories By Artist and By Genre.
- Shop features
The landing page of the Shop shows some featured items in the Shop, including a mix of originals and archival prints.
Roll over any work and and you will find details about the work: title, size, year created, and artist.
Click on the work and it will take you to the product page for that work, where you will find a full description About the Work and the About the Artist.
To see additional works in the POBA Shop, click “Return to the Shop” link on any product page or “Shop POBA” buttons on the top right and right sidebar. Select the type of art works you would like to see from there.
How do I make a Purchase?
To purchase any work is also an easy process though it differs for originals and archival prints initially.
- To purchase an Original
POBA does not list the sale price of originals on the POBA Shop site. This is because posted prices can affect the value of the artist’s works due to online auctions, competitive volume-driven sites and other factors. We aim to protect, honor and preserve artistic legacies while making them accessible and affordable. To find out the asking price of an original, you will be asked to Inquire for Price Quote.
This will take you to a Product Inquiry Form. The work you are interested in will be on the form automatically. The form will ask for your email address and provides a box for any other questions you may have. We will contact you by email (and preferably by phone, if you provide it in the text box) to determine your interest and discuss the asking price. If you decide to purchase the work, POBA will send you confirmation and an invoice for the work by email. You will be able to use the e-invoice to make payment in the Shop.
- To purchase an Archival Print
1. Click the thumbnail of the image to enter the artwork’s page. From here, you can see an enlarged version of the work by double clicking on the image. When done, double click to return to the product page.
2. If you’d like to purchase the work, click Add to Cart. You’ll be taken to your shopping cart page.
3. If you’d like to add more items to your cart, click Continue Shopping. If you’re ready to purchase, proceed to step 4.
4. Once you’re ready to purchase your selected artwork, click Proceed To Checkout.
5. Enter your Billing and Shipping Address then click Ship to this Address.
NOTE: There is no extra charge for shipping on The POBA Shop. Shipping time is standard three to five day business shipping. Expedited shipping is available for a fee upon inquiry, and will vary according to the work, its size, packing requirements and location of the buyer.
6. Enter your Payment information. From here, you’ll be able to review the order and confirm the details.
- How do I remove an item from my cart?
- Items in your Shopping Cart will remain there unless they are removed, or until you complete the checkout process. To remove items you do not want to purchase, click the “View Cart” icon on the right sidebar of any page on the website to view your shopping cart. When you are in your cart, click “Remove.”
- Are frames and mats available through POBA?
- Every work is ready to be framed and matted by a local art or frame shop near you. POBA does not offer this option, preferring to ship your artworks in a simple, safe and easy manner to your door.
- Can I cancel an order after purchasing?
For Originals, you have the right to cancel your order any time before shipment.
For Archival Prints, please note that your artwork is created immediately following successful processing of payment. We may not be able to stop the transaction prior to production. In this case, we will not be able to cancel the order. So if you wish to cancel after payment, please email email@example.com and indicate cancellation of your order number in the subject line. If you have any other questions regarding canceling an order, please email firstname.lastname@example.org.
- Can I return a purchased work of art?
- Originals and Archival Prints can be returned only for damages caused or occurring during shipping. Instructions on how to do this are sent with each artwork. If credit or a refund is due to you, POBA will apply this to the payment method used or will offer you credit on the POBA Shop.
- How are works shipped?
When you purchase an original work or limited edition print from the POBA Shop, the artwork is shipped directly from the artist’s family to your specified shipping address. Depending on the size, the artwork may be shipped in a flat, a box or a crate.
When you purchase an archival print, they are printed and shipped by POBA’s fine art printers. Depending on the size, the artwork may be shipped in a cardboard flat or tube.
- Tax deductibility
- POBA is a not for profit, and every purchase helps POBA to continue its cultural and educational mission to preserve, protect, and promote additional creative legacies. Every purchase is tax deductible to the full extent of the law. Consult an accounting professional to determine the tax deductibility of your purchase.
- Payment methods
The POBA Shop accepts the following payment methods:
- American Express
If you need assistance completing the payment process, POBA can give you personal assistance. Email email@example.com and a POBA representative will call you during normal business hours (M-F, 9Am to 5 PM EST) at the phone number you provide to give you direct assistance to make a payment.
- How to resolve payment issues
If your credit card is being declined during purchase, please try these troubleshooting tips below.
Check the CVV Code
If using a credit card to purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code, a three-digit number printed to the right of the signature space on the back of most credit cards card. On American Express cards, it is the four-digit code located on the front of the card. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
Double-check the information you entered during checkout:
- Did your billing address change recently?
- Did you enter the correct CVV code?
- Did you get a new card with a new expiration date?
- Did you enter the right information into the right fields?
Review your bank’s fraud-alert policies.
Review your bank’s daily withdrawal limit.
Inquire about an alternate payment method for your order.
If you’d like to use an alternative payment method, we’d be happy to help. Please email us at firstname.lastname@example.org to inquire about options.
Availability of Displayed Art on POBA
- Can I purchase a work displayed on the main POBA site if it is not in the Shop?
- Please ask! We can always inquire about the availability of any work of art displayed on POBA, even if it is not displayed in the Shop. Not all works are available, or a work may be available in one form (e.g. archival print) but not the other. Please email email@example.com to inquire about the availability of a piece. You will need to provide us with an email address and a phone number where we may contact you to respond to your inquiry.
- How can I see more great art works on POBA?
The Shop is part of the full POBA site, so all of the main features of the site are available to you in the buttons and links at the top and the bottom of the Shop pages. To see works by an artist, go to the Artists button and open the Artists Directory. Artists are listed in alphabetical order by first name. To see works by genre, go to the Genres button, and you will see a dropdown with genre categories. Select your category, and enjoy! More than 40 artists and nearly 100 portfolios of great art can be seen on the POBA site.
The main POBA site homepage can be seen at any time by rolling over and clicking the POBA logo at the top left of every page
To return to the Shop, click the Shop POBA button on the top right or the right sidebar of any page on the POBA site.
- How can I support POBA's mission to preserve and display creative legacies?
POBA is a not-for-profit that has a dedicated cultural and educational mission to preserve, showcase and display exceptional creative legacies that would otherwise be lost to history. You can learn more about POBA’s purpose and works at About Us. As a new program of the James Kirk Bernard Foundation, your support is much needed. Only through continuing support will POBA be able to identify, help organize and display creative legacies. There are several ways you can help:
Spread the Word. There are many artists whose works deserve recognition, but have not received it yet. You can nominate artists for POBA to consider by going to the Nominate A Great button on the right sidebar. You can also refer anyone who is responsible for a creative legacy to POBA by contacting the POBA Concierge. Also, support POBA on social media by linking to us on Facebook, Twitter, and more, and by viewing POBA performing artists’ works on YouTube. All of these icons are found on the upper right side of every page on the POBA site, including the Shop.
Donate. You can make a tax-deductible donation to POBA in two ways: by clicking the Donate button on the top right of any page or by becoming a POBA Friend.
Purchase Great Art in the POBA Shop. Every purchase through the POBA Shop helps to support POBA’s mission. It also benefits the artist’s families and the institutions that partner with us to bring great art to the pubic through POBA.